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Recruit Rooster Member Engagement Representative in Indianapolis, Indiana

NOTE

This job is with our parent company DirectEmployers.

POSITION SUMMARY

The Member Engagement Representative is responsible for interacting with Members and providing excellent Member support and guidance. The Representative must be an Internet savvy, self-starter who can work well under pressure and balance competing priorities in a fun, results-oriented work environment. The Representative is accountable for delivering measurable results and collaborating with a team to ensure the Member’s needs are met.

ESSENTIAL JOB FUNCTIONS FOR THIS POSITION:

  • The Member Engagement Representative will partner with the Membership Development team (sales) to onboard new Members, maintain a high level of engagement with Member’s varying departments and provide Members with customized education plans based on their development goals.
  • The Member Engagement Representative will work with Members to resolve issues and provide technical troubleshooting assistance alongside Sales Engineering.
  • The Member Engagement Representative will respond to inbound calls and emails from current Members efficiently to ensure their needs are being met.
  • The Member Engagement Representative will work closely with various departments throughout the Association, and have a willingness to collaborate amongst each team.
  • The Member Engagement Representative will also assist Product Development in weekly stakeholder meetings which includes providing input and feedback on current features within products and will gain a first-look what is being released to Members.
  • Member Engagement Representatives will navigate through multiple computer applications with speed and accuracy to deliver excellent, prompt Member support.
  • The Member Engagement Representative is responsible for updating internal systems with correct data to ensure accuracy and Member satisfaction.
  • An extensive amount of time will be spent in the following platforms and applications: Microsoft Office, JIRA, Salesforce, Slack, etc.
  • Excellent written and verbal communication skills

REQUIRED EDUCATION / EXPERIENCE

  • High School Diploma required
  • Some college or equivalent professional experience
  • 1-4 Years customer service experience

REQUIRED SKILLS

  • Strong communication and presentation skills required.
  • Internet savvy
  • Proficient use of Microsoft Suite Products (MS Office)
  • Clear communication skills
  • Ability to read, write, speak, hear and listen in English
  • Ability to understand/interpret questions or concerns from Members and take appropriate action
  • Motivated in environment that is constantly changing and requires adaptation

NOTE

This job is with our parent company DirectEmployers.

DirectEmployers